![]() To define the right data protection strategy, several input variable need to be taken into account. ![]() Otherwise it becomes a grey area, and in this case, IT often loses. The SLA should be a written document which is signed off on by executive management. The SLA should not only include a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach and a protocol for adding and removing metrics. This could be between departments within an enterprise, between a service provider and its client, and others. In a data protection strategy, a service level agreement (SLA) is generally an understanding between the IT staff and the party it is servicing. ![]() This site uses Just the Docs, a documentation theme for Jekyll.
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